Privacy Policy

Overview

This Privacy Policy explains how we collect, use, process, store, protect, and share information when you access or use our website and travel services available through:

• Websitehttps://travel.codegraphi.in
• EmailSupport@codegraphi.com
• Phone+91 74289 02700

By accessing or using our website, creating an account, registering as a travel agent, making a booking, or using any service provided through the portal, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue your use of the website and our services.

1 Information We Collect

We may collect different types of information depending on how you use our website and services.

1.1Personal Information

When you register, make a booking, contact us, or use our services, we may collect information such as:

• Full name
• Mobile number
• Email address
• Residential or business address
• Company/agency name
• GST or other business information, where applicable
• PAN or other identification information, where required
• Login credentials
• Travel preferences
• Passenger information
• Date of birth, where required for travel bookings
• Passport or other travel-document information, where required
• Billing and transaction-related information

You should provide accurate and current information when using our services.

1.2Travel and Booking Information

To facilitate travel bookings, we may collect information relating to:

• Flight bookings
• Hotel bookings
• Bus bookings
• Holiday packages
• Passenger details
• Travel dates
• Destinations
• Booking references/PNRs
• Special requests
• Cancellation or refund requests
• Other information necessary to complete your requested travel service

1.3Payment Information

When you make a payment through our platform, payment-related information may be processed by our authorized payment gateway, banking partner, or other payment service provider.

Depending on the payment method, information may include:

• Transaction ID
• Payment status
• Payment amount
• Payment method
• Bank/payment reference information

Codegraphi Technology does not intend to store complete debit-card, credit-card, CVV, UPI PIN, internet-banking passwords, or other sensitive payment authentication credentials on its own servers unless specifically required and legally permitted.

1.4Technical and Usage Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Website access time
• Pages visited
• Referral information
• Session information
• Log data
• Cookies and similar technologies

This information may be used to maintain website functionality, security, performance, and user experience.

2 How We Use Your Information

We may use the information collected from you for the following purposes:

2.1Providing Travel Services

To:

• Process flight, hotel, bus, holiday, and other travel bookings
• Generate tickets, vouchers, invoices, and itineraries
• Process cancellations, modifications, refunds, and related requests
• Communicate booking confirmations and travel updates
• Provide customer and agent support

2.2Account Management

To:

• Create and maintain user or travel-agent accounts
• Authenticate users
• Process login and verification requests
• Maintain account and transaction records
• Manage agent balances, commissions, bookings, and related services where applicable

2.3Communication

We may contact you through:

• Email
• Phone calls
• SMS
• WhatsApp or other messaging channels
• Website notifications

for purposes including booking confirmations, payment notifications, schedule changes, cancellations, service alerts, customer support, and other service-related communications.

2.4Security and Fraud Prevention

We may process information to:

• Protect user accounts
• Detect suspicious or fraudulent activity
• Prevent unauthorized transactions
• Maintain website and platform security
• Investigate security incidents
• Protect Codegraphi, our users, partners, and service providers

2.5Business and Service Improvement

We may use aggregated or appropriately anonymized information to understand:

• Website usage
• Booking trends
• Customer preferences
• Service performance
• Technical issues
• Portal performance

This helps us improve our products, services, website, and technology.

2.6Marketing and Promotional Communication

Where permitted by applicable law and based on applicable consent or communication preferences, we may send information about:

• New travel services
• Offers
• Promotions
• Travel products
• Business opportunities
• Updates from Codegraphi Technology

You may request to stop receiving promotional communications.

3 Sharing of Information

We do not sell your personal information as a product to third parties.

However, information may be shared with selected parties where necessary to provide our services.

3.1Travel Service Providers

Your information may be shared with relevant service providers such as:

• Airlines
• Hotels
• Bus operators
• Holiday/package suppliers
• Travel consolidators
• Destination service providers
• Insurance providers
• Other travel suppliers

This sharing is necessary to complete and manage your requested travel arrangements.

3.2Payment Service Providers

Payment information may be processed through authorized:

• Payment gateways
• Banks
• Financial institutions
• Payment processors

These providers may process your information according to their own privacy policies and applicable laws.

3.3Technology and Service Providers

We may use third-party service providers for services such as:

• Hosting
• Cloud infrastructure
• Email delivery
• SMS/WhatsApp communication
• Analytics
• Security
• Customer support
• Software and API integrations

Such providers may process information only to the extent necessary to provide their services to us.

3.4Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Comply with court orders
• Prevent fraud or illegal activities
• Protect the rights, property, or safety of Codegraphi, users, or other parties

4 Third-Party Services and Links

Our website may contain links, integrations, APIs, or services operated by third parties.

Examples may include airlines, hotels, payment providers, travel suppliers, maps, communication services, or other technology providers.

Once you access a third-party service, that service may collect and process information according to its own privacy policy.

Codegraphi Technology is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing information to it.

5 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used for purposes such as:

• Login/session management
• Website functionality
• Security
• User preferences
• Analytics
• Performance monitoring
• Improving website experience

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of the website.

6 Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the service and technical environment, security measures may include:

• HTTPS/SSL encrypted communication
• Authentication mechanisms
• Access controls
• Secure hosting infrastructure
• Monitoring and logging
• Security updates
• Restricted access to personal information

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or through the Internet.

7 Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining booking and transaction records
• Meeting accounting requirements
• Resolving disputes
• Preventing fraud
• Complying with applicable legal and regulatory obligations
• Enforcing agreements and policies

The retention period may vary depending on the nature of the information and applicable legal requirements.

8 User Rights and Choices

Subject to applicable laws and legitimate business requirements, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request updating of your information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal information

Some requests may be subject to legal, contractual, security, accounting, or operational limitations.

To submit a privacy-related request, contact us using the details provided in the Contact Us section.

9 Children's Privacy

Our travel services are intended for general users and are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children where such collection is prohibited by applicable law.

Where travel bookings require information relating to a minor passenger, such information should be provided by or with the involvement of the child's parent, guardian, or authorized adult, as applicable.

10 Travel Partner and Agent Information

If you register or operate as a travel agent, agency, corporate customer, reseller, or business partner through the Codegraphi travel portal, we may collect additional business information required to provide our B2B services.

This may include:

• Agency/business name
• Contact-person details
• Business address
• GST information
• PAN/business identification details
• Bank/payment details where required
• KYC documents where applicable
• Login and account information
• Booking and transaction information
• Commission and settlement information

Such information may be used to manage your business account, bookings, payments, settlements, support, compliance, and related services.

11 Transaction and Booking Records

For travel bookings, we may maintain records relating to:

• Booking details
• Passenger details
• Payment status
• Ticket information
• Cancellation information
• Refund information
• Supplier information
• Agent/customer transactions

These records may be retained for business, accounting, customer support, dispute resolution, fraud prevention, and legal or regulatory purposes.

12 International Data Processing

Some of our technology, hosting, travel, payment, API, or service providers may process information from locations outside your state or country.

Where required, such processing will be undertaken subject to applicable legal requirements and reasonable safeguards.

13 Changes to This Privacy Policy

Codegraphi Technology may update or modify this Privacy Policy from time to time.

Changes may be made due to:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in business practices
• Security or operational requirements

The updated version will be published on this page with a revised Last Updated date.

We encourage users to periodically review this Privacy Policy.

14 Consent

By accessing or using travel.codegraphi.in, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, your consent may be obtained through appropriate mechanisms on the website or during the relevant service interaction.

You may withdraw consent where applicable, although doing so may affect our ability to provide certain services.

15 Disclaimer Regarding Third-Party Suppliers

Codegraphi Technology may facilitate travel products and services provided by third-party suppliers.

The actual travel service may be subject to the terms, conditions, cancellation policies, refund rules, fare rules, hotel policies, airline policies, bus operator policies, and other conditions imposed by the relevant supplier.

Users should review the applicable supplier terms before completing a booking.

16 Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy or the use of the Codegraphi travel portal shall be subject to the applicable jurisdiction of the courts having competent jurisdiction over Codegraphi Technology, subject to applicable law.

17 Contact Us

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Codegraphi Technology

• Websitehttps://travel.codegraphi.in
• EmailSupport@codegraphi.com
• Phone+91 74289 02700

For privacy-related requests, please include sufficient information to help us identify your account or request.