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Questions about a booking, a payment or your agent account? Send us a message or call us, any day of the week.
Send us a message
Fill in the form and our team will get back to you shortly.
Before you write to us
How do I get help with an existing booking? +
Keep your booking reference handy and either call us or send the form above with the reference filled in. It helps us find your booking faster.
How long do refunds take? +
Timelines depend on the airline or hotel and the payment method used. Write to us with your booking reference and we will check the status for you.
I'm a travel agent. Who do I contact? +
Choose "Agent account" as the topic in the form, or call the dedicated agent line. Include your agent ID so we can help you quicker.
Can I change or cancel a booking myself? +
Cancellation rules depend on the fare or room you booked and are shown on your booking summary. If you are unsure, contact us before the cancellation deadline.
